Our solutions for your success.

With selected topics and solutions in our four areas of competence and six fields of expertise, we support you in actively shaping the future and increasing your company’s success.

Customer Experience Management

Customer satisfaction is an important driver of economic success. This knowledge is becoming more and more widespread among companies. As a result, the customer is moving more and more into the centre of company-wide initiatives and the customer voice is becoming an obligatory component in innovations and further developments.

CX Academy

CX management is here to stay. Many companies are creating their own CX units that are permanently responsible for the topic. Our holistic training is the way to build up the necessary internal know-how. Take advantage of our many years of expertise to train yourself or your colleagues or employees to become a CX Master.

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Employer Experience Management

EX Management offers the opportunity to work constructively and with great pleasure on the experience. Experiencing this approach live in a pilot is an aha experience for many employees and also works council members – and dispels any doubts in an instant.

Consent Management

In order to be able to contact your customers digitally or by telephone in a legally secure manner, the corresponding consent is required according to the GDPR. Financial service providers have recognised this issue, but face a major challenge in implementing it. This is exactly where our approach comes in; we support you in the development of a holistic consent management approach.

Automotive & Mobility

Business Development Center

At the core of the concept is that all enquiries that come into the dealership are processed systematically and as quickly as possible. The BDC takes on these tasks for both the sales and service areas and thus consistently places the customer at the centre of all activities.

Sales Funnel und Marketing Spendings Management

In many industries, decentralised units are supported with marketing budgets to promote the manufacturer’s products locally or regionally. This also applies to the automotive industry. But often a suitable instrument for measuring success has not yet been installed. The reasons for this are manifold.

Service Quality Management

“The first car is sold by the salesman, every subsequent one by the service.” True to this bon mot, the service quality achieved in the network of a car manufacturer is of central importance for customer satisfaction, customer loyalty as well as turnover and profit.

Virtual Dealer Network Mobilisation and Development

Distribution and service networks in the automotive environment are facing an unprecedented level of need for change. In this context, the SARS-Cov-2 pandemic has only reinforced and accelerated trends that were already apparent.

Financial Services

Quality Management

Quality is an essential differentiating factor. differentiation factor, which requires systematic management. In this context, it is important to changing customer demands on (service) quality. quality, to establish a network of activities within the company and to enable the organisation to and to put the organisation in a position to be able to work effectively and efficiently on the issue of quality at all times.

Benchmarking with KUBUS

KUBUS is the leading tool for managing customer and sales partner orientation in the insurance industry. The studies and the benchmarks from the database enable an objective positioning on the topic of customer orientation.

Sales management of insurance agencies

As a sales executive, how can I optimally support the agencies assigned to me? How do I create added value through my support? And how do I get the maximum for our agencies and the company? Area and regional managers as well as agency consultants ask themselves questions like these.

Return-on-CX: Business Case and Driver Model NPS

With the Business Case Customer Experience Management, we can calculate for you the monetary value of an increase in satisfaction for your company. As a result, you know what an NPS point is worth.

Dashboards and Tools

We offer a range of ready-to-use tools for different requirements. You can find an overview in our “MyMSR” section. Contact us for more information.