Our solutions for your success.

With selected topics and solutions in our four areas of competence and six fields of expertise, we support you in actively shaping the future and increasing your company’s success.

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Customer Experience Management

Customer satisfaction is an important driver of economic success. This knowledge is becoming more and more widespread among companies. As a result, the customer is moving more and more into the centre of company-wide initiatives and the customer voice is becoming an obligatory component in innovations and further developments.

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CX Academy

CX management is here to stay. Many companies are creating their own CX units that are permanently responsible for the topic. Our holistic training is the way to build up the necessary internal know-how. Take advantage of our many years of expertise to train yourself or your colleagues or employees to become a CX Master.

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Employee Experience Management

EX management is about analyzing and positively shaping the experiences of applicants and employees. Find employees, retain employees. With employee experience management, you work in a targeted and constructive manner to create positive experiences for applicants and employees. Experiencing this approach firsthand is an eye-opening experience for many employees and works council members alike—and dispels any doubts in no time. Let’s embark on this journey together.

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Consent Management

In order to be able to contact your customers digitally or by telephone in a legally secure manner, the corresponding consent is required according to the GDPR. Financial service providers have recognised this issue, but face a major challenge in implementing it. This is exactly where our approach comes in; we support you in the development of a holistic consent management approach.

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Automotive & Mobility

Business Development Center

The management of all enquiries toward a dealer in a systematic and fast way is the the core of the BDC. We help dealers and dealer groups to establish BDCs that accelerate the success of the sales as well as the service business.

Sales Funnel und Marketing Spendings Management

In many industries, decentralised units are supported with marketing budgets to promote the manufacturer’s products locally or regionally. This also applies to the automotive industry. But often a suitable instrument for measuring success has not yet been installed. The reasons for this are manifold.

Service Quality Management

“The first car is sold by the salesman, every subsequent one by the service.” True to this bon mot, the service quality achieved in the network of a car manufacturer is of central importance for customer satisfaction, customer loyalty as well as turnover and profit.

Virtual Dealer Network Mobilisation and Development

Distribution and service networks in the automotive environment are facing an unprecedented level of need for change. In this context, the SARS-Cov-2 pandemic has only reinforced and accelerated trends that were already apparent.

Financial Services

CX Management

Consistent customer orientation increases turnover and profitability. We help you build a customer-centric organisation as a foundation for sustainable success in rapidly changing market environments.

CX Navigator

You can only manage what you have measured. Therefore we provide you with a ready to use CX feedback management platform to collect customer feedback, act on individual cases and steer your measures to enhance customer satisfaction.

Sales management of insurance agencies

As a sales executive, how can I optimally support the agencies assigned to me? How do I create added value through my support? And how do I get the maximum for our agencies and the company? Area and regional managers as well as agency consultants ask themselves questions like these.

Return-on-CX: Business Case and Driver Model NPS

With the Business Case Customer Experience Management, we can calculate for you the monetary value of an increase in satisfaction for your company. As a result, you know what an NPS point is worth.

Dashboards and Tools

We offer a range of ready-to-use tools for different requirements. You can find an overview in our “MyMSR” section. Contact us for more information.