CX Management

Build strong customer relationships
by consistently focusing on their needs
for an outstanding customer excitement
and excellent brand experience.

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Transformation
of Dealer Networks

Enhance systematic change by beaking up
structures and optimising processes.

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KUBUS Studies

• Understand customer requirements
• Identify potentials
• Focus on activities
• Manage customer orientation

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Training & Coaching

Realise organisational and personal potential
and drive change from within the team.

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Market research, strategy, organisation and CX consulting. Building Best-in-Class Companies.

We get companies moving and accompany them on their way to better results. We do this with a best-in-class approach. Behind this is the unconditional will to be among the best. That is our incentive. At MSR and for our clients.

Our awards

Solutions for your success

Quality Management

Quality is an essential differentiating factor. differentiation factor, which requires systematic management. In this context, it is important to changing customer demands on (service) quality. quality, to establish a network of activities within the company and to enable the organisation to and to put the organisation in a position to be able to work effectively and efficiently on the issue of quality at all times.

Benchmarking with KUBUS

KUBUS is the leading tool for managing customer and sales partner orientation in the insurance industry. The studies and the benchmarks from the database enable an objective positioning on the topic of customer orientation.

Business Development Center

At the core of the concept is that all enquiries that come into the dealership are processed systematically and as quickly as possible. The BDC takes on these tasks for both the sales and service areas and thus consistently places the customer at the centre of all activities.

Virtual Dealer Network Mobilisation and Development

Distribution and service networks in the automotive environment are facing an unprecedented level of need for change. In this context, the SARS-Cov-2 pandemic has only reinforced and accelerated trends that were already apparent.

Get to know us

Are you looking for competent support and a sparring partner who will work with you as equals to get your projects up and running? Talk to us, we will be happy to convince you of our capabilities in a meeting.

A strong network

Companies are as diverse as the people who work there. Our work shapes the community. That’s why we rely on strong partners who enrich our projects with their expertise. Transparency and the targeted use of different solutions characterise best-in-class results for our clients.