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Michael Kullmann

Michael Kullmann has been with MSR since 2001 and as Partner today manages MSR Insights. His clients are mainly service providers – in particular financial service providers – and he focuses on topics such as:

  • design and set-up of measurement and controlling systems for quality management
  • customer experience management
  • optimization of customer journeys
  • benchmarking customer and sales partner satisfaction
  • customer expectations and customer behavior

Michael Kullmann is very well connected in the market and has a wide experience of B2C and B2B markets from nearly 20 year of working as a consultant.

For many companies he developed controlling tools which clearly and realistically show the improvement potential of a customer experience and in many cases have become a central part of company targets. His project results feature a balance of strategic perspectives and tangible recommendations for his clients.

Moreover, Michael Kullmann is deeply interested in all topics connected with change management. He is currently participating in a two-year executive Master program “Coaching & Consulting for Change” at the INSEAD business school in Fontainebleau, France.

Michael Kullmann is a trained banker and studied Political Science, Economics and Social Psychology in Bamberg. Before joining MSR he worked at the international market research institute IPSOS.

Managing Partner / Insights

Michael Kullmann