MSR Consulting focuses on industries in which long term customer relations, challenging sales- and service processes as well as the active management of sales- and service networks are the key component to corporate success: Automotive- and vehicle production, manufacturing (especially mechanical engineering) and financial services. Based on yearlong experiences in these branches we are partners of the top management of our clients in all topics regarding customer management,
sales and service processes. Our experienced consulting team shapes and accompanies strategic and operational change process, founded on deep branch- and methodological know how. In close teamwork with our clients we develop practical concepts, which are implemented with conviction and are led to success.
Automotive- and vehicle manufacturing
MSR Consulting is the specialist for strategic and operational tasks in sales-, service- and customer management at OEMs and importers in addition to sales- and service networks in various international markets. We achieve measurable increases in profits for our clients: Starting in the conceptual phase at corporate headquarters, we commence in the process of onboarding in markets and transfer our concepts through personal on-site coaching into the sales- and service network.Read more
Industrial goods manufacturing and mechanical engineering companies face the challenge to align their services to the diversified needs of global customers and to establish and manage international retail- and service networks. MSR Consulting provides assistance in issues regarding retail- and after sales strategy, the optimization of processes, management of retail and service networks and customer focus in the organization. We concentrate especially on an improved exploitation of market- and profit potential.Read more
We support financial services companies in the area of customer relationship and retail management and at aligning the whole company towards the fulfillment of customer needs. Our work is based on our comprehensive know how regarding expectations and satisfaction of customers and retail partners and on our benchmark data base of customer related KPIs and retail performance. We design practicable concept and support our clients in the implementation phase.Read more