MSR Consulting specialises in managing customer relations, sales and services. Since 1990 we have effectively provided a variety of international clients with management support, market research and implementation coaching. The sectoral focus of our clients includes the automotive, financial services, manufacturing as well as media and print sectors.
We are proud to work with companies who in their customer’s opinion are considered to be top tier.
The success of your company depends not solely on the products and services you offer. Equally important is the quality of your relation to your customers. Delighted customers are loyal customers. They increase your revenue through repeat purchase, cross selling and actively contribute to your customer acquisition process through word-of-mouth marketing.
MSR Consulting analyses your existing customer relations and the humans behind them while involving your employees in the development of new strategies that lead to a sustained increase in growth and revenues. Our clients can measure our success by the tangible results we deliver.
Sound customer relations should not be taken for granted. They require dedicated management and attention. To maintain them in the best possible way it is essential to see things from the customer’s point of view. We take a look at your company from different angles, from the inside as well as from your customer’s perspective.